Cookies Statement

A cookie is a small text file created by a web server and stored on your computer, enabling a unique identification to be given to your computer. Cookies enable our systems to track your clicks as you browse and shop online and move between pages on our site. The cookie also helps us to greet you personally and keep track of the items in your shopping basket without taking extra time to re-verify your password on each page. We do not use cookies to retrieve or store personal information about you from your computer. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or warn you when cookies are being used. By disabling cookies, you cannot participate in some of the online features offered by Koorong. We recommend that you leave your cookies enabled. By disabling cookies, you will not be able to participate in some of the online features offered by Koorong, including being able to shop with us online.

Browser information

Our service provider records your visit to our website and logs information from your browser, including your IP address, the date and time of your visit, the pages accessed, documents downloaded, and the type of browser used. This is a fraud prevention measure to enable us to evaluate our website usage and improve our online service. The information collected is not linked to individual users except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs. In addition, when you use our online search facility, we collect information about your product searches and browsing history. Koorong uses this information to evaluate our service and determine whether we provide the products and services our customers desire. Such information is not linked back to individual users.

Email and other communication preferences

The Koorong website allows users to opt out of receiving communications from us at the point where information is requested.

Our online registration form and other online forms contain an email correspondence opt-out checkbox; by submitting the form without checking this box, you will be entitled to receive email correspondence notifying you about sales and other events, special offers, new and upcoming releases, and online catalogues.

Suppose you have already submitted your registration information and granted your permission to receive email correspondence. In that case, you may opt out by amending your preferences at My Koorong > My Preferences or contacting our Privacy Officer at Bible Society Australia, GPO Box 4161, Sydney NSW 2001.

Koorong may also use the postal correspondence information you supply to provide you with periodic mailings containing information about sales and other events, special offers, and new and upcoming releases. If you do not wish to receive such mailings, please opt out by amending your preferences at My Koorong > My Preferences or contacting our Privacy Officer at Bible Society Australia, GPO Box 4161, Sydney NSW 2001.

Where we receive a request from you concerning your privacy options, as noted above, we will use our reasonable efforts to delete the relevant personal information from our records. However, we cannot guarantee that the information has been deleted; there is a possibility that a residual copy of the information will be retained on a backup system.

Security of personal information

Various security measures protect Your personal information from misuse and loss and unauthorised access, modification, or disclosure. These measures include computer network and building security systems, restricted access, firewalls, expert computer monitoring, and passwords for checking identity before disclosing information. Information submitted via our website is submitted via our secure site (secure.koorong.com), which uses standard technology to keep your data private. One of the critical components of secure.koorong.com is using Secure Sockets Layer (SSL) technology. Information on our website is protected by encryption and firewall technology.

Only authorised employees are permitted to access your personal information. All employees must comply with our Privacy Policy and company handbook concerning customer details; employees who violate our Privacy Policy may be subject to disciplinary action.

We will take reasonable steps to implement and maintain security precautions and endeavour to prevent unauthorised access to, disclosure, or use of submitted information. However, as no data transmission over the Internet is 100% secure, Koorong cannot guarantee that unauthorised access to submitted information will not occur, either during or after we receive that information.

Koorong takes reasonable steps to destroy or permanently de-identify any personal information it no longer requires.

Your Member Number and password enable Koorong to verify you are a registered customer and help us keep your personal information secure. You are responsible for maintaining the secrecy of your password. We do not disclose your password via email or telephone. A verification process is in place for instances where resetting your password is necessary.

You should sign out or close your browser once you have completed your shopping to ensure others cannot access your personal information.

Links to other sites

The Koorong website may contain links to websites of other companies and organisations. Koorong is not responsible for the privacy practices or content of such websites.

Anonymity

Wherever it is lawful and practicable to do so, Koorong will provide you with the option of not identifying yourself when transacting with us. For example, you may provide us with feedback via our online feedback form or respond to surveys or direct marketing activities without identifying yourself. However, we require personal information concerning you to provide you with the requested services, process your order, verify your identity, and deliver the goods you asked for.

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