{"product_id":"the-big-book-of-customer-service-training-games-198340","title":"The Big Book of Customer Service Training Games","description":"Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.","brand":"Koorong","offers":[{"title":"Default Title","offer_id":51560924905759,"sku":"9780070779747","price":36.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/8981\/8143\/files\/9780070779747_1300196.jpg?v=1769125497","url":"https:\/\/koorong.com\/products\/the-big-book-of-customer-service-training-games-198340","provider":"Koorong","version":"1.0","type":"link"}