{"product_id":"whats-the-secret-305999","title":"What's the Secret?","description":"*What's the Secrets?* gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.","brand":"Koorong","offers":[{"title":"Default Title","offer_id":51562825482527,"sku":"9780470196120","price":79.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0925\/8981\/8143\/files\/9780470196120_1262290.jpg?v=1769157322","url":"https:\/\/koorong.com\/products\/whats-the-secret-305999","provider":"Koorong","version":"1.0","type":"link"}