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What's the Secret?

John R Ii Dijulius

Hardback 2008-04-15

Publisher Description

What's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

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$79.99

Publisher Description

What's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Koorong Code305999
ISBN0470196122
EAN9780470196120
Pages336
DepartmentAcademic
CategoryLeadership
PublisherJohn Wiley & Sons
Publication DateApr 2008
Dimensions28 x 160 x 236mm
Weight0.515kg