Koorong Help Centre

We'll soon be launching a refreshed online experience designed to make shopping with Koorong easier, faster and more secure.

Here’s a small preview of what’s ahead: 

• A fresh new look and improved navigation
• Faster, simpler account access
• Enhanced security features
• An improved experience across desktop and mobile

We’re working hard behind the scenes to make the transition as smooth as possible and we can’t wait to show you what’s coming.

Stay tuned — exciting changes are just around the corner.

When the new website launches, customers will no longer log in using a password. 

Instead, each time you sign in, we’ll send a secure one-time passcode to the email address linked to your account. You’ll use this code to access your account. 

Please make sure you can access the inbox for the email address currently attached to your account. 

We understand some organisations use shared or generic email addresses (for example, admin@yourbusiness.com.au). If multiple staff members need account access, we recommend reviewing your email setup before launch to avoid delays accessing your one-time passcodes. 

If you need to update the email address on your account, you can do this: 

• Online via your account settings
• In-store
• Over the phone by calling Customer Service on (02) 9857 4477

We’ll share more information closer to launch, including step-by-step login instructions and helpful FAQs.