Refund policy

1. Koorong offers a “60-Day Money Back Guarantee” on in-store and online purchases. The item must be in resalable condition with the receipt used to purchase.
2. Koorong does not refund shipping costs on ordered products.
3. Koorong’s “60-Day Money Back Guarantee” does not apply to eAudio Books and tickets.
4. Backorders can be cancelled anytime, and the customer will receive a refund of the cancelled item/s. Customers will be refunded automatically when:

   1. Three months have elapsed, and

   2. The supplier has not shipped the product.

5. Pre-orders can be cancelled anytime, and the customer will receive a refund of the cancelled item/s. Customers will be refunded automatically when:

   1. 12 months have elapsed, and

   2. the supplier has not shipped the product.

6. Refund will be in Australian Dollars.

Once your order has arrived, you should check to see if it is what you ordered or if it is damaged or faulty. If your order contains incorrect, damaged or faulty goods, please get in touch with Koorong.

If you are unsatisfied with your Koorong Product you can return it within 60 days if you still have proof of purchase, and it is in a resaleable condition.

Koorong does not allow returns on Digital products such as - eBooks, eAudio Books and tickets.