Shipping policy

Australia

We understand the excitement of receiving your order, especially for a special occasion. That's why we work hard to ensure your items are delivered quickly and efficiently.

Please note that delivery times are provided only as an indication for orders where all items are available at the time of order. Unexpected delays from our mail carriers may affect the times stated here.

Delivery Times	Regular Shipping	Express Shipping
Sydney, Brisbane, Melbourne, Perth, Adelaide, Canberra Metropolitan Areas (Excluding NT and some regional areas)	2-8 business days	1-4 business days** For orders placed before 1pm Australian Eastern Time (AEST/AEDT)

**Orders placed before 1pm AEST will receive priority processing and usually arrive within 1 to 4 business days of the order being shipped, providing the item is in stock. In some cases where stock is low, items may sell out before an order is fulfilled.

New Zealand

Delivery times (by area)	Overseas Shipping
New Zealand	7-21 business days

Key Delivery Information

- At Koorong, we only charge you one delivery fee for any standard postage order, even if that order is filled in more than one shipment.

- Backorders of temporarily unavailable items on your initial order will not be charged an additional delivery fee when sent.

- For larger orders, please contact the Customer Service Team to confirm availability and shipping times.

- Orders are shipped directly from our warehouse and stores. You may receive multiple deliveries to fulfil your order as quickly as possible.

- Express shipping is available to most areas within Australia.

- Express Shipping is not available for orders shipped to the Northern Territory, some regional areas and New Zealand.